Intimidation at work
Hello again wonderful people who read this. I hope your week is going well wherever in the world you are. So this week I finally finished sending in my UCAS which is good news and to anyone else sending in theirs I wish you all the best, you’ll do amazing I believe in you. That may mean nothing but remember if you are ever low someone somewhere believes in you. Carrying on with the blog. This week in both the veterinary news circles and the daily news tabloids I have seen stories about how 9/10 vets and veterinary practice staff have reported to being intimidated by owners behaviour and words.
So my thoughts well this survey was carried out on over 1600 BVA members so it is very significant. The fact that this many veterinary practice staff have felt intimidated is a worrying thought however I think we need to see the story from both sides. Well firstly vets and veterinary staff will have been trained to deal with these situations. I know that at universities now they bring in actors to help train up the students for situations in which they may have to deal with a challenging situation. This does not mean that when it comes around to it in the real world the individual won’t find the situation intimidating. However they are trained for it and learning from these situations is the most important thing. Going away afterwards and reflecting on what you may have done wrong and how next time your actions could be changed to help the situation. The fact that this many veterinary staff do feel intimidated does bring up the question of whether their training is good enough? Should they be receiving more training to deal with these situations? Personally I think that you can train people all you want but in real life everything is different it’s like training lifeguards for emergencies when it comes to it they have to react and use their initiative and training, but it will never be exactly like training. So I think that what universities are doing is good and it is the professionals in the workplace that need to learn from the situations and try to improve their approach to these encounters.
To the other side of the story, the owners. Well this is a whole different ball game, if you are interested about how animals affect us I encourage you to read my EPQ which I have in a previous blog post. My EPQ leads onto matters like this, though our animals can affect us positively in so many ways. They can also make us behave untrue to who we normally are. In this case it would be when our animals become sick or ill and need medical attention. At this point we enter panic mode our animals are part of our families and we would do anything to make them better. In some cases this can come across as aggressive or intimidating for the staff at the veterinary practice. What you have to remember is that they have been trained for years for situations like this, and they will be doing everything in their power to help your animal with the animals well being in the forefront of their thoughts. In other cases it can be due to the economic factor of visiting the vet that could cause the encounter to become less amicable. What must be remembered is that we don’t pay for our medical care in the UK, if you were paying for your medical care I think it would put the vet bills into perspective, the vets will charge you what they must to keep their business going. If there was an NHS for vets I’m sure that would be amazing and you wouldn’t have to pay for vet bills however there isn’t so for the moment you will have to appreciate that the money you are paying is necessary for the best care of your animal and for the vets pay. Contrary to belief vets aren’t payed that well anymore well not as well as they used to be. So trust me the larger vet builds aren’t just going straight to the vets pockets. I know that all you want is for your animal to get better and most of the time they will, trust your vet they will be doing everything in their power to help your animal.
This is for both sides, remember that in situations that are turning unpleasant you can both change, body language is super important remember both stay open and don’t make you body language hostile like by crossing your arms. And also your tone of voice, yes this is how most often express emotion however trying to keep in neutral will help the situation. Eye contact try to keep eye contact at all times this shows that you are focused on that person and you aren’t trying to avoid them or get out of the situation. And I know this sounds crazy but I believe that you emit energy, if the energy you are giving off is very negative and angry then it won’t help the situation. If you realise that you are giving off that kind of energy try to take a few deep breaths, if you have the headspace app there is a single on there to help in these situations, once you’ve taken a few breaths think about the situation from the other persons perspective then once you’ve done that try to think positive and emit good energy other people will notice. Try it today smile at someone as you walk pass them it will make them happy and you happy because look what you just did you just made someone’s day better good on you.
So that’s all for today I hope you found it interesting. I will keep everyone updated on the university status hopefully it will all go to plan this year. I’m doing everything in my power to make it so. Please feel free to go back and read my other posts of this one didn’t scare you off and I look forward to seeing you next week. Until then have an amazing week and keeping smiling.
So my thoughts well this survey was carried out on over 1600 BVA members so it is very significant. The fact that this many veterinary practice staff have felt intimidated is a worrying thought however I think we need to see the story from both sides. Well firstly vets and veterinary staff will have been trained to deal with these situations. I know that at universities now they bring in actors to help train up the students for situations in which they may have to deal with a challenging situation. This does not mean that when it comes around to it in the real world the individual won’t find the situation intimidating. However they are trained for it and learning from these situations is the most important thing. Going away afterwards and reflecting on what you may have done wrong and how next time your actions could be changed to help the situation. The fact that this many veterinary staff do feel intimidated does bring up the question of whether their training is good enough? Should they be receiving more training to deal with these situations? Personally I think that you can train people all you want but in real life everything is different it’s like training lifeguards for emergencies when it comes to it they have to react and use their initiative and training, but it will never be exactly like training. So I think that what universities are doing is good and it is the professionals in the workplace that need to learn from the situations and try to improve their approach to these encounters.
To the other side of the story, the owners. Well this is a whole different ball game, if you are interested about how animals affect us I encourage you to read my EPQ which I have in a previous blog post. My EPQ leads onto matters like this, though our animals can affect us positively in so many ways. They can also make us behave untrue to who we normally are. In this case it would be when our animals become sick or ill and need medical attention. At this point we enter panic mode our animals are part of our families and we would do anything to make them better. In some cases this can come across as aggressive or intimidating for the staff at the veterinary practice. What you have to remember is that they have been trained for years for situations like this, and they will be doing everything in their power to help your animal with the animals well being in the forefront of their thoughts. In other cases it can be due to the economic factor of visiting the vet that could cause the encounter to become less amicable. What must be remembered is that we don’t pay for our medical care in the UK, if you were paying for your medical care I think it would put the vet bills into perspective, the vets will charge you what they must to keep their business going. If there was an NHS for vets I’m sure that would be amazing and you wouldn’t have to pay for vet bills however there isn’t so for the moment you will have to appreciate that the money you are paying is necessary for the best care of your animal and for the vets pay. Contrary to belief vets aren’t payed that well anymore well not as well as they used to be. So trust me the larger vet builds aren’t just going straight to the vets pockets. I know that all you want is for your animal to get better and most of the time they will, trust your vet they will be doing everything in their power to help your animal.
This is for both sides, remember that in situations that are turning unpleasant you can both change, body language is super important remember both stay open and don’t make you body language hostile like by crossing your arms. And also your tone of voice, yes this is how most often express emotion however trying to keep in neutral will help the situation. Eye contact try to keep eye contact at all times this shows that you are focused on that person and you aren’t trying to avoid them or get out of the situation. And I know this sounds crazy but I believe that you emit energy, if the energy you are giving off is very negative and angry then it won’t help the situation. If you realise that you are giving off that kind of energy try to take a few deep breaths, if you have the headspace app there is a single on there to help in these situations, once you’ve taken a few breaths think about the situation from the other persons perspective then once you’ve done that try to think positive and emit good energy other people will notice. Try it today smile at someone as you walk pass them it will make them happy and you happy because look what you just did you just made someone’s day better good on you.
So that’s all for today I hope you found it interesting. I will keep everyone updated on the university status hopefully it will all go to plan this year. I’m doing everything in my power to make it so. Please feel free to go back and read my other posts of this one didn’t scare you off and I look forward to seeing you next week. Until then have an amazing week and keeping smiling.
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